Subject to applicable law and the conditions of this refund policy, you may be eligible to receive a refund for your purchase, provided the reasons do not contradict the conditions of the refund policy outlined below..

A user will not be issued a refund if their reasons for the refund are completely outside of Safer Spy’s control. They include, but are not limited to:

1. A target cell phone does not have Internet access (no money in the target cell’s account, temporary service interruption, roaming problem, etc.);

2. The device or the target has updated the mobile operating system;

3. A target cell phone has been reset to its original factory settings (formatting);

4. A user does not follow the installation instructions received by our support team;

5. A user does not accept technical assistance from support;

6. A user does not have physical access to the target cell phone or has forgotten the password to unlock it;

7. Personal reasons (I changed my mind, I made a purchase by mistake, The Software was not used, etc.);

8. Safer Spy Software has been unlinked or damaged by antivirus software, device owner or other services.